If you have any questions, concerns, or complaints related to your experience on our nextstepselc.com.au, we are here to assist you. We value your feedback and strive to address any issues promptly and effectively. Please refer to the following contact information and guidelines for contacting us: 1. General Inquiries: For general inquiries, information, or assistance regarding the nextstepselc.com.au, you can reach our customer support team through the following channels: Email. In the subject line of the email, be sure to include the subject and nextstepselc.com.au; in the message itself, describe in detail your problem or complaint, indicating the reason and the content that you think is infringing etc. Our customer support team is available [Specify working hours and time zone] to assist you with any non-urgent questions or requests. 2. Complaints and Disputes: If you have a complaint or dispute related to your experience on the nextstepselc.com.au, we encourage you to contact us as soon as possible. We take all complaints seriously and will make every effort to resolve them fairly and promptly. Please follow the steps outlined below: 2.1. Contact Customer Support: In the first instance, please contact our customer support team using the contact information provided above. Explain your complaint or dispute clearly and provide any relevant details, such as your account information, specific game or transaction details, and any supporting documentation. 2.2. Investigation and Resolution: Upon receiving your complaint, we will initiate an investigation into the matter. Our team will review the information provided and work diligently to address your concerns. We may request additional information or documentation to assist in the investigation process. 2.3. Communication and Updates: We will keep you informed of the progress and status of your complaint or dispute throughout the investigation and resolution process. We aim to provide regular updates and strive to resolve complaints within a reasonable timeframe. 2.4. Escalation: If, for any reason, you are not satisfied with the resolution proposed by our customer support team, you may request to escalate your complaint. Please inform us of your intention to escalate, and your complaint will be reviewed by a higher level of management. 3. Regulatory Authorities: If you believe that your complaint has not been adequately resolved by our internal processes, you may have the option to escalate the matter to the relevant regulatory authorities in your jurisdiction. We recommend checking the regulations and guidelines provided by the appropriate regulatory body for further information. We are committed to providing a fair and transparent complaint resolution process, and we appreciate your cooperation and patience throughout the process. Your feedback helps us improve our services and ensures a positive experience for all users. Please note that any communication regarding complaints or disputes will be handled in accordance with our Privacy Policy to maintain the confidentiality and security of your personal information. Thank you for choosing our nextstepselc.com.au. We are dedicated to providing exceptional customer service and addressing any concerns you may have.